Hello, traveller! At ExpertoItaly Ltd (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://www.expertoitaly.com (the “Service”).

We’ve crafted this policy to clarify how we handle your data and give you control over it. By using our Service, you agree to the collection and use of information in line with this policy.

Service: This is the https://www.expertoitaly.com website, where your Italian holiday planning begins.

Personal Data: Information that can identify you, such as your name, email, address, and phone number.

Usage Data: Data automatically collected when you use our Service, like how long you stay on each page.

Cookies: Small files stored on your device that help us remember your preferences and improve your experience.

Data Controller: That’s us! We determine why and how your Personal Data is processed.

Data Processors (or Service Providers): These are third parties we work with to process your data for us.

Data Subject: That’s you, the user of our Service, and the star of this policy!

When using our Service, we may ask you for some personal details so we can get in touch and provide you with the best possible experience. This data may include:

Email address

First and last name

Phone number

Address (including city, state, postal code, etc.)

We may also use your email to send newsletters, promotions, and updates. Don’t worry – you can opt-out of these anytime by clicking “unsubscribe” in our emails or contacting us.

To improve your experience, we automatically collect some usage data, like:

Your IP address

Browser type and version

The pages you visit on our site

The time and date of your visit

Time spent on each page

We use cookies to enhance your experience on our site. Cookies are like little helpers that remember your preferences and help us understand how you use our site. Here are the types of cookies we use:

Session Cookies: These keep our site running smoothly while you’re here.

Preference Cookies: These remember your settings and choices.

Security Cookies: These keep your data safe.

Want to skip the cookies? You can tell your browser to reject them, but be aware that some parts of our Service may not work as intended without cookies.

We use your data to make your experience exceptional. Here’s a look at how:

To run and improve our Service 🚀

To notify you of changes 🔔

To enable interactive features 🛠

To analyse usage and improve performance 📊

To detect and resolve technical issues 🛠

To send news, special offers, and updates 🎉 (Only if you’d like to receive them!)

Contract Performance: We use your data to fulfil our contract with you.

Your Consent: If you’ve given us permission.

Legitimate Interests: When it’s in our legitimate interests and doesn’t override your rights.

Legal Compliance: When required by law.

We retain your Personal Data only for as long as it’s needed for the purposes outlined here:

Personal Data: Kept as long as necessary to comply with legal obligations or resolve disputes.

Usage Data: Usually kept for a shorter period unless we need it to improve security or functionality.

Your information, including Personal Data, might be processed outside your home country where data protection laws may differ. If you’re outside the UK and share info with us, you agree to this transfer. Don’t worry – we take all reasonable steps to ensure your data is protected during transfer.

In case of a merger, acquisition, or sale of assets, your Personal Data might be transferred. We’ll notify you before your data is subject to a different Privacy Policy.

We may disclose your data if required by law or in response to valid requests by public authorities (e.g., courts, government agencies).

ExpertoItaly Ltd may disclose your Personal Data if we believe such action is necessary to:

Comply with legal obligations

Protect our rights and property

Investigate potential wrongdoing

Safeguard the safety of our users or the public

We’re serious about security and work hard to protect your data. But remember, no online method is 100% secure. While we strive to use top-notch measures, we can’t guarantee absolute security.

🇪🇺 Your Data Protection Rights (GDPR)

Access, Update, or Delete: See, update, or delete your data (contact us if you need help).

Rectification: Correct any inaccurate or incomplete data.

Objection: Stop us from processing your data.

Restriction: Limit how we use your data.

Data Portability: Get a copy of your data in a commonly used format.

Withdraw Consent: Withdraw consent at any time if we rely on it to process your data.

We may ask you to verify your identity before fulfilling these requests.

We may use third-party providers to make our Service run smoothly. They help us operate, improve, and analyse our Service. These providers only use your data to perform tasks on our behalf, and they’re contractually bound not to share or use it for other purposes.

We use Google Analytics to track and report on website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.

For any paid services, we use third-party payment processors who adhere to strict security standards (PCI-DSS). We don’t store or collect your payment info – our providers handle it securely.

Our Service may link to other sites. Please review their Privacy Policies, as we’re not responsible for the content or practices of these third-party sites.

Our Service is not intended for anyone under 18. If you’re a parent and believe your child has provided us with Personal Data, please contact us. We’ll take steps to remove it promptly.

We may update this Privacy Policy occasionally. You’ll be notified of any changes here and via email if necessary. Check back periodically to stay informed – changes are effective once posted on this page.

Got questions or concerns? We’re here to help!

Email: holidays@expertoitaly.com

Phone: +44 (0) 77 3838 5790

Mail: 33 Miles Close, London, SE28 0NJ

Thanks for trusting us with your data! We’re committed to keeping it safe while bringing you the best Italian adventures!