In Italy, all aspects of life are based on trust, and that’s true for my business as well. ExpertoItaly has been operating since 2011, and I have taken exceptional steps to ensure my customer’s bookings are all protected by the highest level of financial protection by joining the Travel Trust Association (TTA membership Q8055).
As a TTA member, it means that I don’t hold your money in my accounts. Instead, it is held in a separate financial trust with the TTA, which is also again backed by a high level of insurance and bonding. This means that, no matter what happens, your money is safe.
Because of this, unlike many companies who use other types of financial structures, when the Coronavirus pandemic struck, ExpertoItaly was able to refund customers within days since the money had not been used for other purposes. Your money is held safely and securely to pay for your trip and nothing else.
And ExpertoItaly is a long-standing member of Italian-British travel organisation ABTOI (Association of British Travel Organisers to Italy)
Flights
We don’t book flights, but we’d be happy to give you a consultation on the best flight connections for your holiday in Italy.
Booking your own flights is cheaper and lets you control your holiday arrangements.
How to protect your holiday if your flight gets cancelled
How does the TTA provide 100% financial protection for me?
You can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.
Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or solicitor. Both the Travel Trust Association members and trustees are required to authorise payments from the trust account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000 where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate.
Should the TTA member become insolvent, your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If through fraud or dishonesty, the money is not there, then the guarantee is available to reimburse your loss. In some cases, your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected, and by paying the balance, your holiday will continue as planned. Where possible, attempts will be made to ensure that you can continue with your original holiday arrangements.
For more information, visit: www.thetravelnetworkgroup.co.uk/faqs or ask our team.
