Honesty and Security

In Italy, all aspects of life are based on trust, and that’s true for my business as well. ExpertoItaly has been operating since 2011, and I have taken exceptional steps to ensure my customer’s bookings are all protected by the highest level of financial protection by joining the Travel Trust Association (TTA membership Q8055).

 

As a TTA member, it means that I don’t hold your money in my accounts. Instead, it is held in a separate financial trust with the TTA, which is also again backed by a high level of insurance and bonding. This means that, no matter what happens, your money is safe.

 

Because of this, unlike many companies who use other types of financial structures, when the Coronavirus pandemic struck, ExpertoItaly was able to refund customers within days since the money had not been used for other purposes. Your money is held safely and securely to pay for your trip and nothing else.

 

And ExpertoItaly is a long-standing member of Italian-British travel organisation ABTOI (Association of British Travel Organisers to Italy)

 

Your Protection

 

All flights and air holidays sold by ExpertoItaly are ATOL protected through the TTA and the use of their scheme, ATOL angel.

 

As there is such a flexible choice of flights to Italy, we don’t include the airfares in our holiday prices, but we can help you in sorting them out and booked them for you

 

We charge a £ 20 booking fee per passenger

and we can also help you with
reserving your seats
booking hold luggage
insert your air miles membership card (available for BA, Jet2, Flybe Alitalia)
airport lounges
airport and hotel parking

 

TTA Financial Protection

 

The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay is protected by the Travel Trust Association when you book a holiday with ExpertoItaly.

 

How does the TTA provide 100% financial protection for me?

 

You can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

 

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money. Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustees are required to authorise payments from the trust account.

 

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £2,000 where it is not available for you from the Trust Account.

 

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate.

 

Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance, your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

 

For more information visit: www.thetravelnetworkgroup.co.uk/faqs or alternatively ask our team.