Before you book
A few useful answers.
How we plan, what we arrange and what happens next. For advice about your own holiday, contact ExpertoItaly.
Planning your holiday
What can ExpertoItaly arrange?
Tailor-made, land-only holidays: accommodation, rail travel, private transfers, car hire and agreed experiences. Stay in one place or combine several destinations. Your proposal lists exactly what is included.
Do I need to know where I want to go?
No. Dates, an approximate budget and a sense of what you enjoy are enough to start. ExpertoItaly can help you choose the region, pace and type of accommodation.
Who will plan my holiday?
ExpertoItaly plans your holiday with you, from the first enquiry to the final arrangements. We help you choose the route, accommodation and experiences, then refine the details around your interests and pace. About ExpertoItaly.
Can you organise a holiday without a car?
Yes. We choose suitable bases and combine rail, ferries and private transfers where appropriate. If a car would make a particular stay easier, we explain why.
Can you help with room or accessibility requirements?
Tell us before booking about essential room features, mobility requirements or dietary needs. We check relevant details with suppliers and explain what can be confirmed.
Flights, prices and booking
Do you book flights?
No. You book flights separately. We can advise on suitable airports and timings so they fit your holiday; speak to us before buying them.
Can I book online?
Holidays are arranged personally. Website prices are a guide, with availability and a tailored price checked for your enquiry. A proposal does not mean services are held or confirmed unless we expressly say so.
Is booking through ExpertoItaly cheaper than booking everything myself?
The value is in the advice, coordination and support as well as the booked services. We provide a price for the proposed arrangements, making inclusions clear so you can assess the overall value.
How do I confirm, and when do I pay?
Once we agree the proposal, we explain the deposit and any advance supplier payments required. Your booking confirmation and invoice set out the amounts and deadlines. Read these with our booking terms, and ask us about any difference before paying.
Which currency do I pay in?
Client holiday payments are in British pounds. Follow the payment instructions supplied with your booking documents.
How are my payments protected?
ExpertoItaly is a Travel Trust Association member, Q8055. Payments for services booked through us are held in a designated trust account under the TTA arrangements. Read how your payments are protected.
Are there costs to pay locally?
There may be local tourist taxes and services outside your agreed package, such as meals, parking or optional activities. Your proposal and booking information identify the relevant inclusions and exclusions.
Before departure and while away
What documents will I receive?
Your booking confirmation is followed by the relevant itinerary, tickets, vouchers, meeting instructions and supplier contacts before departure. We advise if a ticket or confirmation is issued separately.
Can you arrange guides, visits and special occasions?
Yes. Tell us your interests or what you are celebrating. We can suggest suitable experiences and explain which are included in the package and which are separate bookings with a provider.
Is there help during my holiday?
Contact ExpertoItaly for help with questions or problems with your arrangements. Your travel documents also provide the relevant supplier contacts and meeting details.
What if I need to change or cancel?
Contact us promptly. Changes depend on availability and may carry charges. Cancellation requests must be in writing; the applicable charges are set out in your booking conditions.
Do I need travel insurance?
Suitable travel insurance is strongly recommended. Check that your cover meets your needs, including medical expenses, cancellation and planned activities. TTA financial protection does not replace travel insurance.
Your holiday starts with a conversation
Tell us where you would like to go, when you can travel and what matters to you.
Facebook
WhatsApp channel