Who we are

Welcome to ExpertoItaly – your Italy holiday specialist! Officially, we’re ExpertoItaly Ltd., a registered UK company (No. 12035194), headquartered at 33 Miles Close, London, SE28 0NJ. Here, it’s all about bringing you the best Italian experiences, stress-free!

What we arrange

With ExpertoItaly, your Italian journey kicks off from the moment you touch down! We specialize in land-only packages, covering all the essentials for an unforgettable holiday in Italy (minus flights). Here’s what’s included in our land-only packages:

Private Transfers : Relax knowing we’ll arrange seamless airport pickups and transfers to your accommodation.

Car Hire : Freedom to explore at your own pace with convenient car rentals, ready for you on arrival.

Rail Tickets : For scenic journeys connecting Italy’s most charming towns and cities.

Accommodation & Villas : Handpicked stays that match the Italian vibes, from cosy hotels to luxurious villas.

Exclusive Experiences : Curated activities to enrich your journey – think cooking classes, guided tours, and more.

We cover everything on the ground to make your Italian experience seamless and unforgettable! While we don’t book flights, we’re happy to help you find the best options to match your itinerary so you can start your holiday without a hitch.

TTA financial protection

ExpertoItaly is a proud Travel Trust Association (TTA) member, giving you 100% financial protection. Here’s how it works:

Trust Account : Every penny you pay goes into a secure Trust Account, managed by an approved trustee (think of it as your holiday’s personal bank account).

Financial Guarantee : The TTA guarantees each traveller up to £11,000 on top of the Trust Account, so your funds are doubly secure. In short, your holiday funds are protected from the moment you book with us, so you can focus on dreaming about Italy!

For more info, visit: The Travel Network Group FAQs

Checking your invoice

Once you receive your invoice, please check all details carefully. Have questions or spot an error? Let us know within 48 hours so we can make any necessary changes.

Pricing and payment adjustments

We work hard to keep prices steady, but global factors can sometimes affect the cost of your holiday. Here’s what you need to know:

Price Adjustments : Occasionally, unexpected changes, like a currency crash that increases costs by more than 10%, may impact your holiday price. If this happens, we’ll inform you right away, and you’ll have options to:

Accept the updated price, or

Receive a full refund if you’d prefer not to proceed.

Booking and payment

Balance Due Date : The total payment is due 70 days before departure. Late payments may lead to cancellation (fees may apply), so mark your calendar!

Booking Confirmation : Your booking becomes official once you’ve paid a deposit and we send you a confirmation invoice.

Local tourist taxes

Some destinations charge a local tax, payable at your accommodation before checkout.

Special requests

If you have any special requests (room location, dietary needs, etc.), tell us when booking, and we’ll do our best to make it happen. While we can’t guarantee everything, we aim to meet your needs whenever possible!

Travel insurance

Adequate travel insurance is essential for your peace of mind. Make sure it covers medical expenses, trip cancellation, and personal liability. Without insurance, any costs that could have been covered will be on you, so we highly recommend arranging this before your trip.

Accessibility and medical conditions

Your comfort matters to us! If you or anyone in your party has specific medical or accessibility needs, let us know before booking. We’ll advise on suitable options and may request a doctor’s certificate for certain conditions.

Passports and visas

EU Travel : Ensure your passport is valid for at least 3 months after your return date.

USA Travel : You’ll need a machine-readable passport for entry.

For British citizens, visit Travel Aware and TravelHealthPro for the latest travel updates and health advice.

Accommodation

Each accommodation has its own unique style and standards based on local ratings. Photos give you the vibe, but some furnishings might vary. We promise you’ll be in good hands!

Additional experiences

Once your booking is complete, our team will reach out via email to introduce our Experience and Activity Pre-Departure Concierge Service. This service is here to help you enhance your trip with curated local experiences and activities, tailored to your interests. Here’s how it works:

Personalised Recommendations : From wine tastings and cooking classes to guided hikes and city tours, our concierge team will help you pick the experiences that best suit your Italian adventure.

Easy Bookings : We assist with organizing these extras and connect you directly with our trusted local providers.

Important Details

Separate Bookings: While we help arrange these add-ons, bookings are typically made directly with the supplier, and payments are handled directly with them. These experiences are separate from your main holiday package.

Responsibility: We select suppliers with care, but since these add-ons are separate, we’re not responsible for their performance. Any questions or issues should be directed to the supplier.

If an experience or service does become part of your package holiday by exception, we’ll let you know at the time of booking.

Changes and cancellations

We understand that plans can change! Here’s how adjustments and cancellations work:

Changes : If you’d like to make a change, we’ll do our best to accommodate it! A £20 fee applies, plus any extra charges from our suppliers.

Cancellations : If you need to cancel, please let us know in writing. Cancellation fees vary depending on how close you are to departure:

*Please note: Deposits are non-refundable.

**For some properties, a 100% cancellation fee applies at 42 days prior to departure.

Between 15 and 55 days before departure, the cancellation amount will be the greater of either the deposit or the percentage stated above.

If your cancellation is covered by your travel insurance, you may be eligible for reimbursement of these charges, so be sure to check your policy.

Changes or cancellation by ExpertoItaly

Sometimes adjustments are necessary due to unforeseen circumstances. If we must cancel your trip, we’ll offer a full refund or alternative options, like rescheduling. Rest assured, we’ll keep you informed and provide options if any changes arise.

Events beyond our control

In rare cases, events beyond our control (think: natural disasters, strikes, or government advisories) may affect your holiday. If this happens, we may need to make adjustments or cancel. We’ll always keep you updated and will offer rescheduling options or refunds where possible.

Guest conduct

We’re all here to enjoy Italy! We expect our guests to respect others and the property. If disruptive behavior occurs, we reserve the right to end your stay without refunds. Any damages? Those are your responsibility.

Ending your holiday early

If you decide to leave early without a valid reason, we cannot refund any unused travel arrangements. Your travel insurance may cover certain early departures, so check your policy if needed.

Complaints

If anything isn’t up to scratch, we’re here to help! You can:

Message us on WhatsApp at +44 (0) 7738385790 for immediate support.

If it can’t be resolved on the spot, email us at [email protected] or write within 28 days of your return.

Still not satisfied? Access the TTA’s dispute resolution service for additional support.

Our responsibility

We carefully select reliable suppliers to provide your services, but our liability may be limited if something goes wrong. In case of issues, follow our complaints process to help us resolve any problems quickly.

Travel advice

Before you travel, check the latest Foreign, Commonwealth & Development Office advice or your country’s equivalent authority. We stay updated on any travel advisories, so feel free to reach out if you have concerns!